Terms of Service, Refund & Cancellation Policy

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For The Movement Entertainment Store & Movement App
Effective Date: 7 July 2025

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1. Terms of Service

Welcome to The Movement Entertainment Store & Movement App. By using our services, website, app, or online store, you agree to the following terms:

A. App Services (Bookings for Musicians & Equipment)

• Third-Party Services
  The Movement App serves as a booking platform connecting clients to independent service providers (musicians, DJs, equipment suppliers). These providers are not employees or representatives of The Movement Entertainment Agency. As such, we are not liable for their actions, performance, or equipment condition.

• Best Practices
  The Movement ensures only verified and professional service providers are listed on the platform. We require all users and providers to maintain high standards of conduct and service delivery.

• Escrow System
  All payments made via the app are held in The Movement Escrow System. Funds are only released once the client confirms satisfaction with the service received.

• Dispute Resolution
  In the event of a dispute, The Movement Entertainment Agency will conduct a fair investigation. A final and binding decision will be made based on evidence from both parties.

B. Online Store (The Movement Merchandise)

• We sell official merchandise including apparel, accessories, and branded items through our online store.

• By placing an order, you agree to provide accurate shipping and contact details.

• Orders are subject to availability and confirmation. You will receive an email once your order is processed and shipped.

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2. Refund Policy

A. App Services

• Refunds are only considered in dispute cases and before escrow funds are released.

• Once a client approves the service and funds are released, the transaction is considered final.

• If a valid issue arises, clients must report it before release of funds for investigation.

B. Online Store (Merchandise)

• All merchandise sales are final, except in the following cases:

  • Wrong item delivered

  • Product arrived damaged or defective

• If your item qualifies, notify us within 7 days of receiving the product, including your order number and a photo. We will arrange a refund or exchange based on availability.

📦 Return shipping (if applicable) will be at the customer's cost unless the item was sent in error.

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3. Cancellation Policy

A. App Services

• Client Cancellations:
  May be eligible for a refund if cancelled before service delivery. Refund decisions are subject to timing and nature of cancellation.

• Provider Cancellations:
  If a service provider cancels, the client will receive a full refund.

• No-Shows or Last-Minute Cancellations (within 24 hours):
  The Movement will investigate and decide whether a refund or partial refund applies.

B. Online Store

• Orders may only be canceled before they are processed or shipped.

• Once shipped, orders cannot be canceled and must follow the return/refund policy above.